Question 1

What do you test?

Accepted Answer

We open your URL in a real browser at phone size (390px) and desktop size. We look at load errors, failed requests, broken links and images, sideways scroll, tiny buttons, and buttons that do nothing.

Question 2

Do you click pay buttons?

Accepted Answer

No. We skip buttons and links about pay, buy, checkout, and cards. We never type a card number.

Question 3

Do you solve captchas?

Accepted Answer

No. If a captcha blocks the page, we say so and stop.

Question 4

Will you try to sign up?

Accepted Answer

Only on a paid report, and only if you tick “this app is mine”. We use a test email on our domain. We do not read that inbox.

Question 5

What does the free check show?

Accepted Answer

The score and the problem titles. Details, screenshots, and fix prompts stay locked.

Question 6

When do I pay?

Accepted Answer

Before the full check. The €29 report, the €99 pack, and the €59 monthly plan are paid up front. There is no surprise charge after.

Question 7

Can I re-test?

Accepted Answer

Yes. A paid report includes one free re-test of the same URL within 7 days.

Question 8

Do you keep a copy of my app?

Accepted Answer

The report is stored in the link itself (encrypted). Screenshots, if you bought the full report, are image files of the public page. We do not keep a database of your users.

Question 9

Is a high score a guarantee?

Accepted Answer

No. It means this pass found little. It does not cover every page, logged-in flows, or payments.

Question 10

Can I get a refund?

Accepted Answer

Yes, within 7 days. See the refund page. Email hola@testmylaunch.com.

FAQ